recovery account

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  reachvk22 · Member · Oct 10, 2025 at 5:28 pm

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  hello, i have bought the domain on your website also i have connect it with my email , but when i forget the password i’m using my email to send the email to get rest code but the side said it doesn’t have any account.

  The blog I need help with is: (visible only to logged in users)

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  sajjadisbrilliant · Member · Oct 10, 2025 at 5:51 pm

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  Hey, I’m here to help with this.

  From what I can see, your WordPress.com account currently includes only a free site, and the domain thepawsstore.store is registered through Namecheap, not WordPress.com.

  You can verify this using our Site Profiler tool:
  https://wordpress.com/site-profiler/thepawsstore.store

  Since the domain is managed outside of WordPress.com, and your email address appears to be tied to that domain, I recommend reaching out directly to Namecheap or your email hosting provider. They’ll be in the best position to help you recover your email access or reset your password.

  If you ever decide to move your domain or email hosting to WordPress.com for easier management, feel free to let me know—we’d be happy to guide you through that.

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  shadowyb867df36d8 · Member · Oct 11, 2025 at 10:01 am

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  hello,

  I have contact the namecheap they said to check with WordPress what I’m gonna do I know my website not hosting on your server but I have edit all my website in WordPress that I have connect my name cheap domain to WordPress hosting so now what I need to contact to . The website really important for my final exam .

  thanks, best regards

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  staartmees · Member · Oct 11, 2025 at 10:47 am

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  Your site uses the open source wordpress.org which differs from wordpress.com as wordpress.com is a hosting platform.

  You can log in at http://thepawsstore.store/wp-login.php using the credentials you choose when you set up that site. On that same page you find a link if you forgot your password.

  If you need further help you must take a look in the documentation at wordpress.org – https://wordpress.org/documentation/article/reset-your-password/

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  janrickcarl · Member · Oct 11, 2025 at 5:10 pm

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  Hi @shadowyb867df36d8

  I double-checked your domain settings and see that your nameservers are pointing to infinityfree.com.

  

  A nameserver determines where your domain’s DNS records can be edited. Your domain remains to be registered with Namecheap, but to manage the settings, you’ll need to do it from your Infinity Free account.