recovery code did not arrive.

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  dunsbergenn · Member · Nov 4, 2015 at 3:33 pm

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  ello all,

  Huge problem came up this morning. I was trying to log in on my site, and as always after typing the site asked for a code made by the Authenticator app on my iPhone. This always worked fine untill now. I have a new iPhone and new macbook so I didn’t had it synced with my new phone. I clicked on the ”send recovery code by text message” and it said in red text that the code has been sent to my phone. But this code never arrived. I bought a new phone but not a new nummer so the nummer must be the same. Thing is, that I now cannot log in on any site of wordpress. My password is fine, its just that stupid code.

  Aswell, I don’t think I have the backup codes around somewhere since this was saved on my old macbook which I wiped a few weeks ago and sold it. Is there anyway I can get this done, if I need to call someone, no problem. Just need to get in on my site asap.

  I had to create a new account to make this post. Since I was unable to login cause the above standing problem. The problem is on the site http://www.dunsbergen.wordpress.com

  Thanks!
  Nick

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  staff-doublebassd · Staff · Nov 4, 2015 at 6:08 pm

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  Hi there,

  I’d happy to assist you but since you are contacting us from a different account, I need to first confirm ownership. What I can do is e-mail the address associated with the account you’re trying to regain access to. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access by providing a single use code.

  Let me know if you have any questions.

  Thanks!