recovery email – no longer have

  • Unknown's avatar
    da2elni4na · Member ·

    My wife made the https://acamal.work/ website. She used (email visible only to moderators and staff) for the email address. At some point she gave up the email domain so that email is good no more. And also, she has another WordPress website so her recovery efforts seem to keep directing replies to that one, which is working fine (https://mayumido.wordpress.com/).

    How can she get in to edit https://acamal.work/ ?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    To avoid any confusion, it’s important to distinguish between three different versions of “WordPress”:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    The domain and site in question – acamal.work – is not registered nor hosted here at WordPress.com. As such, we’re limited in what we can help with and advise.

    If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information. https://hostingchecker.com/

    I hope that helps!

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