Recovery of cancelled domain

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  aadityamukherjee · Member · Feb 9, 2018 at 1:32 pm

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  I recently cancelled my domain name with wordpress by mistake and still want to make use of it.. Is there a way out?

  The blog I need help with is: (visible only to logged in users)

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  stefbarz · Member · Feb 9, 2018 at 1:45 pm

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  Hi there!

  Although the support guide about Domain cancellation says:

  Warning: after cancellation, there is no guarantee the domain will become available to register somewhere else, and you may not be able to get it back.

  .

  A staff member may be able to help you. I have tagged this thread with a modlook tag, so a staff member can take a look for you and hopefully get it back!

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  aadityamukherjee · Member · Feb 9, 2018 at 2:04 pm

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  Thanks a tonne!

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  gemmacevans · Member · Feb 9, 2018 at 2:17 pm

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  Hi aadityamukherjee,

  Your account shows the Personal plan which included your custom domain has been refunded in full. If we act quickly, I can restore aadityamukherjee.com back to your site but I’ll need to send a payment request for the domain cost.

  Are you happy to proceed?

  @stefbarz — thanks for tagging!

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  stefbarz · Member · Feb 9, 2018 at 2:26 pm

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  @gemmacevans – I am glad to be of help!

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  aadityamukherjee · Member · Feb 9, 2018 at 5:03 pm

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  Thanks for the reply; what is the payment amount

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  gemmacevans · Member · Feb 9, 2018 at 5:20 pm

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  Hi aadityamukherjee,

  The payment request would include $18 for the domain and $8 for private registration (which was enabled on the domain). The total amount would be $26.

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  aadityamukherjee · Member · Feb 9, 2018 at 5:38 pm

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  OK.. please send me the link for the payment.. and I have not received the refund yet.. Will that get refunded irrespective of this payment..

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  aadityamukherjee · Member · Feb 9, 2018 at 5:49 pm

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  Also pls confirm if the payment is for the domain aadityamukherjee.com and not for aadityamukherjee.wordpress.com

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  gemmacevans · Member · Feb 9, 2018 at 8:03 pm

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  Hi aadityamukherjee,

  pls confirm if the payment is for the domain aadityamukherjee.com

  The payment request will be for aadityamukherjee.com. aadityamukherjee.wordpress.com is your free WordPress.com address and that is the site will restore the domain to.

  and I have not received the refund yet.. Will that get refunded irrespective of this payment..

  A full refund has already been sent, which is why I need to send a payment request for the domain cost — this has been sent to the email address on your account.

  The refund should appear on your statement in 7-14 business days, although international refunds (outside the US) can take a little longer.

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  aadityamukherjee · Member · Feb 10, 2018 at 7:29 am

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  Thanks!

  I have made the payment and received the confirmation receipt.. but when I am entering the domain on the search box this is showing up:

  Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

  Please suggest..

  Aaditya

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  gemmacevans · Member · Feb 11, 2018 at 9:05 am

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  Hi Aaditya,

  Thanks for your payment, I’ve restored aadityamukherjee.com back to your site:

  https://wordpress.com/domains/manage

  You should no longer see that message but if you do, please clear your browser cache and refresh the page.

  Let me know if you need any further help.

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  aadityamukherjee · Member · Feb 13, 2018 at 4:40 am

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  Thanks a lot for your involvement and assistance.. I can view the page now..

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  gemmacevans · Member · Feb 13, 2018 at 9:50 am

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  You’re very welcome Aaditya!