Recovery of expired domain – now in "Redemption Period"

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  lottiemurphy212 · Member · Dec 23, 2017 at 7:27 pm

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  Dear Support,

  I have accidentally allowed my domain to expired – having not noticed the renewal emails.

  As far as I can see the Domain is now in the Redemption Period – and I understand there is an $80 charge to recovery this.

  I am happy to pay this charge – please could you let me know what the steps are to recover the domain?

  Many thanks
  Lottie

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 24, 2017 at 12:26 pm

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  Hello Lottie,

  I’ve sent you a payment link via email. Once we receive your payment I can email our domain provider to try and recover the domain.

  Let me know if you have any questions.

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  lottiemurphy212 · Member · Dec 26, 2017 at 6:07 pm

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  Hi Kokkieh,

  Thank you – however I had to change the email address on my account, the old one was to a Domain I no longer use (which is why I didn’t get the renewal notices…).

  Please could you re-send the payment request to the new email address now on my account? I’ll get this paid straight away…

  Many thanks
  Lottie

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  gemmacevans · Member · Dec 27, 2017 at 10:12 am

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  Hello Lottie,

  Sure — I’ve resent the payment request to the email address on your Account Settings page.

  Please let me know if it hasn’t come through.

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  gemmacevans · Member · Dec 27, 2017 at 11:22 am

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  Hello Lottie,

  Your payment has come through and I’ve contacted our domain provider. I’ll be in touch again once I’ve received a reply from them — this is usually 1-2 business days.

  Speak soon.

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  gemmacevans · Member · Dec 27, 2017 at 1:58 pm

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  Good news! We were able to recover lottiemurphy.com and the domain has been restored to your account:

  https://wordpress.com/domains/manage/