Recovery of lost website

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  brcwebmaster1920 · Member · Mar 18, 2021 at 9:56 pm

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  Hello –

  We’re attempting to get into a website we own – however it appears a previous employee did not keep the information available for us.

  I’ve attempted to reset the password – but even using the wordpress generated one does not allow me access.

  Thank you.

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  staff-blorbo · Staff · Mar 18, 2021 at 10:50 pm

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  What is the URL of the site you’re trying to access?

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  brcwebmaster1920 · Member · Mar 19, 2021 at 1:04 pm

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  http://www.1501johnson.com

  I did try a password reset, but for some reason it won’t even attempt to let me log in.

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  helper-heroponriki · Member · Mar 19, 2021 at 1:49 pm

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  Thanks for that! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  However, you should reach out to GoDaddy for help here. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you regain access to your site.

  I hope that helps!