Recovery of my main account which I cannot log into anymore
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Please if anyone can help me with this. I changed my phone number a while back and now it’s not active anymore and everytime I try to login to my account it asks for the 2-step verification from the phone. But as I said the number is not active anymore and I can’t find the recovery codes. I’ve also tried the recover password option where you provide the link of the token for first creating account but it just said it’s invalid token. Can anyone please help me. I created this alternative account so I can reach out to you.
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According to https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device you can’t recover an account without the Backup codes.
I tagges this thread to get help from a Staff member. -
Hi there,
What is the username of the account or a URL of a site in the account that you’re trying to access?
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Hi @kokkieh,
Username of account is Zhyrios I believe, the e-mail is (email visible only to moderators and staff)
And the site I’m trying to reach is: https://bioin4matics.wordpress.com/
I’m not sure entirely about username, might be Jimpad as well.
Thanks for the quick response, if you need further confirmations to my identity feel free to contact me! (I can send you privately some personal documents like ID card).
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There’s no need for IDs – we had not asked any of those when you first signed up, so we couldn’t use them to help you restore access to the account.
I have sent you an email to the address we have on the account with further instructions. Please reply there if you have more doubts.
I hope that helps :).
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Works like a charm.
Thank you all for the help, I will be more careful from now on when using 2-step verification systems.
Stay healthy!
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