Recovery of site ownership (2)

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  exeterucu · Member · Jul 2, 2019 at 11:22 am

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  Hello,

  Earlier this year, I have asked for your help: https://en.forums.wordpress.com/topic/recovery-of-site-ownership/

  The problem has been left unsolved. In the meantime, we had people tracing the past site owner abroad and other retired contributors on Facebook, and finally I was told they have no recollection whatsoever about the eucuadmin password. I also contacted the IT team to perhaps re-create the old email adress that no longer exists, but they are not prepared to do that.

  This is completely impossible to recover without your help.
  – The email address for the site owner does not exist anymore and could be changed to a generic email address we have that would be very good for that. I propose to give that to you if you contact me, so that we can reset the password.
  – I have been the Communication officer for this branch for the past 7 months or so and I manage the site (as you can see from the posts): https://exeterucu.wordpress.com/about-the-branch/eucu-committee/
  – Please let me know if you require any further evidence and information to support the claim.

  Best regards,

  Claire

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 2, 2019 at 12:10 pm

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  Without the login information of the person who set up the website here on WordPressdotcom, your only option is to try and recover access to the account following the guidelines at https://en.support.wordpress.com/account-recovery/ Give the account recovery team as much information as you possibly can on that form including the old email address associated with the account even if it no longer exists.

  We won’t be able to resolve this here in the public forums since private information will be required. Please fill out that form and be patient for the team to respond. Thanks.

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  exeterucu · Member · Jul 2, 2019 at 2:30 pm

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  Thank-you. I just want to let you know that I have submitted a form as you suggest, but this requires proper validating information, which makes it difficult for the form to properly submitted. Hopefully you can see this.
  Thanks a lot for your help.

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  justjennifer · Member · Jul 2, 2019 at 3:21 pm

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  You’re welcome. Since you’ve now submitted the form to the account recovery team, I’ll go ahead and close this thread as only they can help resolve this issue, as I mentioned earlier. Cheers.