Recovery of the my website that is parked

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  instanthealthsolution · Member · Feb 14, 2022 at 12:22 am

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  Hello,
  I am just to find out how best my web designer can recover back my website which we cancelled the subscription for due to other plans of trying to link it somewhere else.
  Now this domain has been parked for more than 10 days and now he can’t claim it back to WordPress since now we want to stay with WordPress.
  We are now stuck and I am reaching out so that you can kindly assist us with getting the website back.

  WP.com: Yes
  Correct account: Unknown

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  staff-mckluskey · Staff · Feb 14, 2022 at 9:16 am

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  Hi there!

  There were never any subscriptions under the account you’re reaching out from. What domain are you referring to?
  If your web developer registered that domain from their account, they would need to reach out to support directly from there.

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  instanthealthsolution · Member · Feb 14, 2022 at 5:15 pm

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  The account is in my web designer’s name and domain is http://www.instanthealthsolutions.ca

  Thanks

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  helper-heroponriki · Member · Feb 14, 2022 at 7:06 pm

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  Thanks for that. While the plan was cancelled, the domain registration was not and is currently active under the account that owns the upgrade.

  Since you’re not the account that owns the domain, we’re not able to advise on this further.

  Have your designer log in and post a comment here asking for help, or they can reach out through their account page separately:

  https://wordpress.com/help/contact

  Thanks!

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  instanthealthsolution · Member · Feb 15, 2022 at 4:06 pm

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  Thanks for the response but I still have a question. My web designer is now saying the domain has been restored. I needed to have this domain linked to a different hosting company that give unlimited free customized email addresses and we ended up with having this in park mode for over 12 days.
  May you kindly assist me with the steps I can take to have this done without getting stuck and parked again. I need to know the steps so that when I communicate with him I will be knowing what’s possible and what’s not.

  Thanks

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  staff-blorbo · Staff · Feb 15, 2022 at 5:24 pm

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  The domain’s owner can direct it anywhere by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/

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  instanthealthsolution · Member · Feb 15, 2022 at 5:32 pm

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  Thank you. I will communicate this with my web designer.