recovery of wordpress site

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  clareelizabeth58 · Member · Dec 22, 2025 at 12:13 am

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  I have been a WordPress blogger since 2014. I have been trying to change the email address that I use on WP. My old email address is an AOL one which I hardly ever use so I want to change to my Gmail address. However WP say that I can’t use it because they have a record of it already. This is because I tried to change the address in 2018 but eventually gave up because I found it all too confusing. I also want to change my payment method from Paypal to bank card. The AI assistant told me I should talk to a human but then told me that human chats were only for people with a paid account. I have a paid account and I also paid for my domain for the first time last March. This is a recurring payment I think. I have now been told by AI that my log in details do not tally with the other details so I have been locked out of my account and have been refused permission to recover my blog. What have I done wrong and what can I do now? I am not technically minded and find the whole thing very confusing. I also changed my user name before I lost the account so I now have no idea which user name and/or email address to quote when trying to explain myself.