RECUPERAR CONTA
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Boa tarde!
Preciso recuperar a senha do meu site.
contratamos em 2020 uma pessoa para fazer o site institucional, https://www.triasadvocacia.com/, após finalizado foi nos informado o acesso, com os seguintes dados:
https://www.triasadvocacia.com/wp-admin
usuário wordpress: admin-msolutions
Senha: (não será divulgada)Ocorre que não acessamos o site.
Esse ano resolvemos modificar algumas coisas dentro dele, e não conseguimos com os dados informados pelo prestador do serviço.
O site pertence a nossa empresa institucional, um escritório de advocacia, no centro da cidade de Florianópolis.
Fica de fácil identificação que o site nos pertence, pois dentro do próprio site tem o nome, telefone e e-mail do proprietário do site, qual seja, Adrian Marcelo Trias.
Caso seja necessário, podemos enviar contrato social, CNPJ da empresa, documentos com foto para comprava a titularidade do nosso site.
Precisamos recuperar a senha do usuário para dar andamento ao site.
Como fazemos para ter contato com o suporte para melhor atendimento?
Certo de que seremos atendidos,
Fico no aguardo.
Atenciosamente
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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