Recurring charge for akismet

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  desertedcircuits · Member · Dec 14, 2023 at 1:20 pm

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  Good morning folks,
  I’ve noticed that I’ve had a recurring charge every December of $12.99 for Akismet yet when I look at my account it says I have no active subscriptions. I took my website down years ago and canceled all associated subscriptions with it. I would like to fully cancel all subscriptions, have my bank account information removed, and a reimbursement for each charge when I haven’t been using your services. It has been close to impossible to trace this charge outside of seeing it on a bank statement which has been very frustrating.

  Thanks very much,
  Hal Bernstein

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-zinnia · Staff · Dec 14, 2023 at 3:23 pm

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  Hal –

  Good morning.

  Let’s find that charge and take care of this for good. The account you’ve reached us from has no subscriptions or charges on it. You are correct about this. That tells me that this Akismet charge for $12.99 is coming from a different account.

  The good news is you can use those transaction details to locate the account and cancel that subscription.

  Please submit those details on this secure form: https://wpchrg.wordpress.com/
  It’s important that you don’t share private data like that in our public forums since anybody can view it.

  Once you get signed into the correct account, you can write to us again in this thread, and we will evaluate the refund for you. I hope this helps. Be well and talk soon!