redeem domain – festivalbonjourlavisite.com

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  benoitdumais · Member · Jul 12, 2018 at 5:57 pm

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  Domain is no more available in my account, I need to enable this domain asap. Please add it my to my purchase list and I’ll redeem it.

  The blog I need help with is: (visible only to logged in users)

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  thesacredpath · Member · Jul 13, 2018 at 3:10 am

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  Hi there, can you verify that you are talking about festivalbonjourlavisite.com?

  That domain has gone into Redemption, which means that we can get it back, but the Registrar imposes an additional $80 fee. So that would be $80 + $18 (registration and mapping fee) for a total of $98. If you also want private registration, it would be an additional $8 for a total of $106.

  Time is of the essence when a domain is in redemption, so let us know as soon as possible that you are willing to pay the fee. We will send a Payment Request to your admin email address and once paid, we will contact our registrar to get the domain name back for you.

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  benoitdumais · Member · Jul 13, 2018 at 1:48 pm

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  Hi,

  Yes, exactly. Please go on for the renewal, we will pay the fees. Please send a Payment Resquest for 98$, we will confirm asap.

  Regards,

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  benoitdumais · Member · Jul 13, 2018 at 7:47 pm

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  Hi,

  We haven’t any return from WordPress since we confirmed the renewal process. The website is used in production and we would like to reactivate it as soon as possible.

  Is it possible to send the Payment Request quickly?

  Regards,

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  torres126 · Member · Jul 13, 2018 at 7:49 pm

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  Hi there, I’ve tagged staff for you so I’m sure they will respond as soon as they read this thread, which will likely be within a few hours. :)

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  thesacredpath · Member · Jul 14, 2018 at 1:48 am

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  @benoitdumais, the payment request has been sent to the email address on the account you logged in here with.

  Let us know as soon as you have made the payment and we will contact our registrar to get the domain back for you.

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  benoitdumais · Member · Jul 16, 2018 at 12:18 pm

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  Hi,

  The payment is completed, we are waiting your update about the domain recovery. Please inform us as soon as possible when the domain is enabled again.

  Regards,

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  gemmacevans · Member · Jul 16, 2018 at 2:00 pm

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  Thanks for your payment, that has come through. I’ve contacted our registrar and will let you know when I receive a reply — this typically takes 1-2 business days.

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  sashm401 · Staff · Jul 16, 2018 at 6:53 pm

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  Hi there,

  Your domain festivalbonjourlavisite.com has been restored to your account.

  Please make sure to update your credit card information here: https://wordpress.com/me/purchases to ensure that it automatically renews next year.

  Let us know if you have any further questions!