Redeem My Domain

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  thepetnannylakeland · Member · Jan 30, 2023 at 4:56 pm

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  How can we redeem my domain in my account?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  thepetnannylakeland · Member · Jan 30, 2023 at 5:06 pm

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  I’d like to renew my domain name please. I just updated my pmt information.
  Thank you

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  staff-zinnia · Staff · Jan 30, 2023 at 6:11 pm

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  Hello –

  I’ll be happy to help you get this sorted. Thanks for reaching out.

  Please confirm that you’re inquiring about thepetnannylakeland.com?

  That domain is in redemption as you mentioned. In order to restore that, we have to make sure that you’ll agree to pay the $80 redemption fee that our domain partner charges for this recovery. That will be in addition to your annual renewal price. Once I hear back from you with confirmation, I’ll send an email your way with a secure payment form and we will get the process in motion. Typically this takes 2-3 days from start to finish.

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  thepetnannylakeland · Member · Jan 30, 2023 at 7:28 pm

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  Thank you, yes I can do that. Please send the instructions on how I pay the $80.
  

  ReGina
  

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  supernovia · Staff · Jan 30, 2023 at 10:17 pm

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  Thanks @thepetnannylakeland Regina, that invoice is on its way. It includes a redemption and renewal fee. This process is time-sensitive, so please take care of it as soon as possible so we can take care of the next steps. Thanks!

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  supernovia · Staff · Jan 30, 2023 at 11:49 pm

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  We noticed you’ve paid that, so we’re reaching out to the registrar to get that back for you. We’ll follow up privately from here. Cheers!