Redeeming my domain doesn’t work

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  pepinieresfranciliennes · Member · Sep 12, 2019 at 1:16 pm

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  Hi

  I forgot to renew my domain ‘www.pepinieres-franciliennes.com’ the 04/06/19 and now i can’t redeem it. I get this message instead : ‘This domain is still active and is not available to map yet. Please try again later or contact support.’

  Can the staff send me a link to redeem it ?

  Sincerely,

  Nicolas

  The blog I need help with is: (visible only to logged in users)

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  krishnajasti · Member · Sep 12, 2019 at 4:54 pm

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  Hi Nicolas,
  You can make sure about mapping the domain by reading about it in this post
  https://en.support.wordpress.com/domains/map-existing-domain/.
  Hope, your problem resolves.

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  justjennifer · Member · Sep 12, 2019 at 5:59 pm

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  Hi there, I’ve flagged this thread for Staff attention. Thanks for your patience while they get back to you as they are away at their general meeting this week.

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  staff-zinnia · Staff · Sep 12, 2019 at 6:56 pm

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  Hi –

  I’m in the process of getting this fixed up. Take a look at this page which will explain how to add a card or update a card on your account. That will prevent the domain from falling in to the expiration process again.

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  staff-zinnia · Staff · Sep 12, 2019 at 6:57 pm

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  You’ll also get an email from me with the payment link. That’s where you can make payment for this.

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  pepinieresfranciliennes · Member · Sep 13, 2019 at 2:32 pm

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  Thank you Liz, the domain is now working !
  Thanks a lot !

  Nicolas