Redemption Period

thepostloveseat · Member · Jul 5, 2017 at 2:18 pm
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Can I get my expired domain back?? I had the wrong card linked to the account.

The blog I need help with is: (visible only to logged in users)
hacchism · Staff · Jul 5, 2017 at 2:19 pm
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Hi there,

I’ve tagged this thread for staffs. Someone of them reaches you and assists you soon. Please wait for a moment patiently.

Thanks :)
mabinn · Member · Jul 5, 2017 at 2:26 pm
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Hi there @thepostloveseat,

I’m sorry to hear about the mix-up. How long has your domain been expired? This is important because once a domain expires, it goes through a series of steps that make it increasingly difficult (and more expensive) to renew.

To read up on this process and how to renew a domain check out the following section of our Domain Expiration support page.

Let me know if you have other questions. Otherwise, a staff will be with you shortly.

Good luck,
Travis
thepostloveseat · Member · Jul 5, 2017 at 2:27 pm
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Thank you!!
thepostloveseat · Member · Jul 5, 2017 at 2:28 pm
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Yes Travis I read that page, and it is past the 2 week period. Hoping it is still redeemable
hacchism · Staff · Jul 5, 2017 at 2:33 pm
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Hi @thepostloveseat,

If it’s only two weeks, it’s possible that you can get it back. However, it’s possible you have to pay $80 redemption fee. Are you ok with it?

While waiting for an answer from staffs, please kindly clarify the domain you want to get back. It helps them to assist you.
mabinn · Member · Jul 5, 2017 at 2:34 pm
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Ok, so you know that it’s entered into the very ambiguous “redemption period”. In that case, a staff will certainly be able to help you with your issue. I really hope it works out too!

Best of luck,
Travis
thepostloveseat · Member · Jul 5, 2017 at 2:37 pm
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Yes of course. I will pay whatever needed.
thepostloveseat · Member · Jul 5, 2017 at 2:40 pm
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The blog I need help with is plantedinlove.com.
hacchism · Staff · Jul 5, 2017 at 2:41 pm
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Thanks!!

Let’s wait for assistance from a staff :)
gemmacevans · Member · Jul 5, 2017 at 4:18 pm
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Hi thepostloveseat,

plantedinlove.com expired on 2017-05-15 and is currently in the redemption period.

Domain Expiration

As hacchism mentioned, we can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular domain renewal costs ($26). Can you confirm you would like to go ahead and pay both of these costs?

If you do not want to pay the redemption fee, you can wait until the domain is released but this is the riskier option because there is no guarantee you will be the first to register it again.

Please let me know which option you would prefer.
thepostloveseat · Member · Jul 5, 2017 at 4:31 pm
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Hi Gemma, yes I would like to pay the fees! How can I pay?
gemmacevans · Member · Jul 5, 2017 at 5:43 pm
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I’ve sent a payment request to the email address on your account — please let me know if you don’t receive it. Once that has been paid I will contact our domain registrar.

Thanks!
thepostloveseat · Member · Jul 5, 2017 at 6:44 pm
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I received it and paid! Let me know what I need to do next. Thank you so much!
gemmacevans · Member · Jul 6, 2017 at 8:57 am
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Thanks, we’ve received your payment and I’ve contacted our registrar. I’ll let you know when I hear back — this is usually 1-2 business days.

Speak soon.
thepostloveseat · Member · Jul 6, 2017 at 9:31 am
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Ok thank you, Gemma!
gemmacevans · Member · Jul 6, 2017 at 10:12 am
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You’re welcome, I’ll keep you posted!
gemmacevans · Member · Jul 7, 2017 at 8:54 am
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Hi again,

Good news! We have recovered your domain and it is now active on your account :)
thepostloveseat · Member · Jul 7, 2017 at 10:25 pm
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Great thank you so much!!
gemmacevans · Member · Jul 9, 2017 at 8:26 am
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My pleasure, glad I could help!

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