Redemption Period for Domain to renew
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Hi I am looking to renew the domain thechrismurphy.com, this is in this Redemption period as I forgot to renew.
I am looking to get this resolved asap since my business website and my emails are currently down and causing issues for me and my business. I was wondering if you could help resolve this as its been down for a week and i have been contacting wordpress.com over last few days
Cheers
Chris
The blog I need help with is: (visible only to logged in users)
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Hi Chris,
thechrismurphy.com expired on 2017-05-03 and is currently in the redemption period:
We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular renewal costs. If you agree, I will send a payment request and contact our domain registrar once it has been paid.
If you do not want to pay the fee, you can wait until the domain is released but there is no guarantee you will be the first to register it.
Please let me know which option you would prefer.
Thanks!
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Hi, yes I will like to buy it please, can you send me the $80 redemption fee, and the regular renewal costs.
Also why was this cancelled from auto-renew, i missed as it was in my junk folder, how long will it last next time?
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Hi Chris,
Thanks for confirming — I’ve sent a payment request to the email address on your account. Please let me know if it doesn’t reach you.
Also why was this cancelled from auto-renew
The domain was set to auto renew but the PayPal transaction appears to have been blocked by your bank. We tried to renew the domain but couldn’t take payment.
how long will it last next time?
If an upgrade is set to auto renew, it will renew each year providing there is a valid card on your account and we are able to process the payment.
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Hi can you send the paypal request to (email visible only to moderators and staff) as this is the paypal account i will use going forward
Cheers
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Hi Chris,
I can only send the payment request to the email address on your Account Settings page:
https://wordpress.com/me/account
You will need to pay by card as we don’t accept PayPal for this type of payment.
If you haven’t received the email please check your spam folder in case it has gone there. I’ve resent it again today just in case.
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Hey, I have just changed my email address on my account settings page, can you send again to my new email address? Cheers
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Hi what are the next steps now I have the domain, how do i get my website up and running again? I have a host with Siteground and built my website on WordPress.org
My website isn’t working still
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Hi Chris,
I’ve contacted our domain registrar and will let you know when I receive a reply — this is usually 1-2 business days. Once they have recovered the domain I can add it back to your account.
I’ll let you know as soon as I have more news.
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Hi Chris,
Good news! I was able to recover thechrismurphy.com — the domain is now active on your account.
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