Redirect Email to Subscribers

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  planetout1949 · Member · Feb 7, 2015 at 12:41 am

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  Need your help. I setup PLANET EARTH NEWSLETTER on wordpress.org a couple of days ago. My subscribers likes have dropped dramatically. Something must have went wrong with the redirect.
  It appears that my subscribers are not getting email notifications. Any help would be appreciated.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 7, 2015 at 2:31 pm

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  @planetearthnewsletter

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, planetearthnewsletter.org, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team or your newsletter provider for more assistance.

  If you have any questions regarding WordPress.com, please let us know.

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  planetout1949 · Member · Feb 7, 2015 at 2:43 pm

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  My redirect is comming from wordpress.com to wordpress.org. Subscribers are not getting email notifications since wordpress.com is doing the redirect. Before redirect things where normal now subscribers get nothing.
  I do post on wordpress.com and planet earth newsletter hosted by wordpress with Godaddy.

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  pmciano · Member · Feb 7, 2015 at 6:58 pm

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  @planetearthnewsletter

  I apologize for the confusion.

  You’ve set your WordPress.com site, planetearthnewsletter.wordpress.com, and its custom domain, planetearthnewsletter.org, to redirect to planetearthnewsletter.com, a WordPress.org site that is being hosted by Go Daddy.

  Do you want me to remove and refund the Site Redirect Upgrade for planetearthnewsletter.com?

  Are you trying to use the planetearthnewsletter.com domain with the content you have hosted at planetearthnewsletter.wordpress.com?

  For more information about the differences between domain registration, hosting, and mapping, please see our page All About Domains:

  http://en.support.wordpress.com/domains/all-about-domains/

  Once you give me some additional clarification, I will be more than happy to continue resolving your issue.

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  planetout1949 · Member · Feb 7, 2015 at 8:07 pm

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  Thanks for your help. No need to remove Site Redirect Upgrade at this time. Working on some possibilities through wordpress.org.
  Have a great day.

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  pmciano · Member · Feb 7, 2015 at 8:17 pm

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  @planetearthnewsletter

  Understood.

  Let us know if there is anything else you need assistance with. We’re happy to help :-)