Redirect Issue

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  northshoreutd · Member · Mar 6, 2021 at 6:17 pm

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  My menu links are redirecting to a spam site. How do I being repairing this error?

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  aleone89 · Staff · Mar 7, 2021 at 12:53 pm

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  Hello there,

  Can you confirm the site you’re referring to please?

  Also, can you tell me which menu item is redirecting to spam content please.

  Many thanks.

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  northshoreutd · Member · Mar 7, 2021 at 2:40 pm

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  http://www.northshoreutd.com

  All of the main menu (Menu 1) buttons are redirecting to a spam website.

  “Redirects to:http:// мутер.рф” is an example of one the sites found a scan. I know there are at least three, but I’m not sure if it’s one that forwards on two several others.

  Thanks in advance for your time

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  aleone89 · Staff · Mar 7, 2021 at 2:58 pm

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  Hello there,

  Many thanks for that information.

  It looks like northshoreutd.com is a self-hosted WordPress site Bluehost, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  The behaviour seen there indicates that they maybe malware in the site, so the first port of call would be to do a security scan on the site.

  I hope this helps.

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  northshoreutd · Member · Mar 7, 2021 at 4:19 pm

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  I did reach out to the developers and hosting provider prior to my post here.

  No malware could be found after several security scans and an additional scan done by bluehost tech support. See results of the provider scan below.

  ———– SCAN SUMMARY ———–
  Known viruses: 2120530
  Engine version: devel-clamav-0.99-beta1-632-g8a582c7
  Scanned directories: 3433
  Scanned files: 30641
  Infected files: 0
  Data scanned: 1072.27 MB
  Data read: 1245.79 MB (ratio 0.86:1)
  Time: 548.304 sec (9 m 8 s)

  Any advise if I keep getting redirects and no malware is visible on any security scans?

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  northshoreutd · Member · Mar 7, 2021 at 7:35 pm

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  General Result
  Site Input: http://northshoreutd.com/

  Domain: northshoreutd.com

  Final Url: http://blameworthy.buzz/?u=bt1k60t&o=xqt63qn&t=cid:3800&cid=3800-6266-202103072220212596b4

  Redirects To
  http://треча.рф
  https://rubarledaters.gq/help/?13591613683000
  http://blameworthy.buzz/?u=bt1k60t&o=xqt63qn&t=cid:3800&cid=3800-6266-202103072220212596b4

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  staff-totoro · Staff · Mar 7, 2021 at 10:35 pm

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  Hi there,

  The site northshoreutd.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Bluehost Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/northshoreutd.com+dns

  To clarify, we are not the only providers of WordPress sites, and Bluehost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!