redirect loop

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  thecoopop · Member · Apr 10, 2015 at 4:51 pm

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  We have a wordpress site (thecoopop.wordpress.com) and a godaddy domain (coopop.org); after recently renewing our domain name our site is stuck in a redirect loop. Our godaddy forwards to thecoopop.wordpress.com and I can’t find a place on my wordpress admin for site name or anything. Help please!?!

  The blog I need help with is: (visible only to logged in users)

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  thecoopop · Member · Apr 10, 2015 at 4:52 pm

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  *for domain name/address

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  alexjgustafson · Member · Apr 10, 2015 at 8:48 pm

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  Hi there!

  So here’s what’s happening: your redirect (purchased on GoDaddy) sends coopop.org to thecoopop.wordpress.com, but your domain mapping (purchased on WordPress.com) sends thecoopop.wordpress.com to coopop.org. That’s the redirect loop.

  The way to solve it is to remove your redirect setup on GoDaddy.

  Next, change the name servers for coopop.org following these steps:

  https://support.godaddy.com/help/article/12317/setting-custom-nameservers-for-domains-registered-with-us

  The name servers for WordPress.com are:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  Once you have updated the name servers, it may take up to 72 hours for the domain to be pointed to your WordPress.com site correctly

  Let me know if you hit any snags. :)

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  thecoopop · Member · Apr 29, 2015 at 4:15 am

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  Hello,
  Thank you for your help. We are still unable to fix the problem. We did not purchase domain mapping on WordPress. In fact, when I go to the store, I have the option of buying a redirect from wordpress for $13 a year.

  When we type in thecoopop.wordpress.org it also gets caught in the redirect loop> how do we remove the wordpress > .org forwarding that we have not purchased?

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  rachelmcr · Member · Apr 30, 2015 at 12:33 pm

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  Hi there,

  You already have domain mapping for coopop.org — you can see that upgrade on your My Upgrades page, and that adds the domain to your site’s list of domain options on the My Domains page as well.

  I switched your site’s primary domain to its free WordPress.com address so you can view your site there for now: https://thecoopop.wordpress.com/

  If you make the name server change that Alex mentioned, you’ll be able to set coopop.org as the primary domain on your My Domains page and have it fully mapped to your site that way. Alternately, you can continue redirecting your domain coopop.org to thecoopop.wordpress.com now that thecoopop.wordpress.com is the site’s primary domain.

  Please let me know if you have any other questions about that. :)