Redirect loop after domain purchase

mchwedyk · Member · May 22, 2015 at 2:11 am
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Hello,

I upgraded my domain from onthedisk.wordpress.com to onthedisk.org, but I keep getting a redirect loop on chrome. It also doesn’t load on IE or firefox. I cleared my cookies, but still nothing. Its been over 48 hours since the upgrade. Can you help me get my site to load?

The blog I need help with is: (visible only to logged in users)
simplysaru · Staff · May 22, 2015 at 5:48 am
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hi,
I checked your site and it did redirect for me as well. So it definitely is a configuration issue and not a browser issue. I am guessing the upgrade to domain messed up the configuration settings.

I would suggest you please try to set your primary domain back to “onthedisk.wordpress.com” for a few hours. If your site loads fine for the couple of hours, Then switch it back to ” onthedisk.org” and see if that fixes the redirect loop issue.
Here are instructions to set the primary domain.
https://en.support.wordpress.com/domains/#setting-the-primary-domain

If the issue persists, we will have a staff look into your site.
mchwedyk · Member · May 22, 2015 at 2:09 pm
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Hello,

I switched back to the old wordpress.com domain and the site loads perfectly. I tried setting it to the new .org domain, but it won’t appear on any browser. Could you have a staff person check it out? Thank you.
simplysaru · Staff · May 22, 2015 at 3:13 pm
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I have marked this thread for a staff to look into this, please be patient while a staff gets back to you.
jeremeylduvall · Member · May 24, 2015 at 7:31 pm
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Hi @mchwedyk,

This is all taken care of now. Can you try setting the primary domain back to your custom domain here?

https://onthedisk.wordpress.com/wp-admin/paid-upgrades.php?page=domains

Let me know if you have any additional questions!
mchwedyk · Member · May 24, 2015 at 9:03 pm
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It works! Thanks for your help.

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