Redirection involontaire depuis certains postes ou navigateurs

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  evaao · Member · Nov 13, 2021 at 7:03 am

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  Bonjour,

  N’ayant pas trouvé de réponse ailleurs, je créer un nouveau sujet, si la réponse est déjà quelque part, je suis désolée.

  Ma cliente, dont le site a été crée récement et activer en public mercredi, me rapporte que lorsquelle rentre l’adresse de son site dans la barre url tel quel :
  mazereflexologie.fr elle arrive sur cette page https://fr.all-url.info/fr/mazereflexologie.fr/

  Evidemment j’ai suspecté une erreur ou un ajout de sa part au moment de rentrer l’adresse car il est impossible d’arriver sur ce site autrement mais apparement elle ne fait pas d’erreur. Pourtant lorsque j’essaye moi même depuis différents appareils et navigateurs, il n’y a pas de problème.

  Est-ce que ce site (all-url) est un site particulier ? Qui pourrait expliqué cela
  Le support WordPress me dit également qu’il n’y a pas de problème.

  Ma cliente panique et moi je ne comprend pas.

  Merci pour vos lumières.

  The blog I need help with is: (visible only to logged in users)

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  amirudra789 · Member · Nov 13, 2021 at 8:11 am

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  Hello

  I have tried opening the above shared site URL and it redirect the browser to the correct page URL https://snipboard.io/zfsnwT.jpg

  Could you please try clearing the cache of the browser https://wordpress.com/support/browser-issues/#clearing-your-browser-cache and retest.

  Regards:

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  evaao · Member · Nov 13, 2021 at 10:15 am

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  Thank you for your answer. I told my client to do it and tell me.

  I also asked again the support and this is what they said : “From what I’m seeing, all-url.info seems to be a spam site, and I’ve seen such issues on computers or networks which are affected by malware” and this is what they told me to do : “Can you please have them try the traceroute troubleshooting as explained here: https://wordpress.com/support/browser-issues/advanced-browser-troubleshooting/#traceroutes”

  So first we will try cleaning the cache and then try this.

  But if you or anyone else has another opinion, idea or solution i am still open as long as the probleme isn’t solved.

  (I wont closed the topic because the problem is not solved yet).

  Thanks a lot !

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  staartmees · Member · Nov 13, 2021 at 10:57 am

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  It’s obvious the problem is not with wordpress.com but occurs due to a malware infection of people’s computers. We cant help with malware infections.

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  evaao · Member · Nov 15, 2021 at 11:09 am

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  Yes ok thank you, but is a domain name change could resolve the problem in your opinions ?

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  staartmees · Member · Nov 15, 2021 at 11:51 am

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  No it won’t as the malware infection on people’s computers is the problem.

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  evaao · Member · Nov 15, 2021 at 12:04 pm

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  Ok thank you very much.