Reduction of Amount Despite Card Being Removed

  • Unknown's avatar
    gloshup · Member ·

    Hi!
    Last year I purchased a plan and then requested refund as I did not want that any more. I got my refund though, and I unsubscribed myself and removed my card.

    Today, I saw an email from wordpress with a receipt of $13. I would like to know why this is happening. I have again requested a refund and unsubscribed myself.

    Please ensure this doesn’t happens again. And despite of removing my card details why its still there with you? I am concerned now about the security issues!

    Kindly help.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Looking at your account records, you bought a domain mapping last year on 23 July and cancelled it the same day.

    Then you bought a new domain mapping upgrade on 24 July, and it’s this new upgrade that automatically renewed.

    I see you have already cancelled it, and I’ve just issued a refund as well. Right now there is no longer any upgrade on your account, so you won’t be charged again unless you add a new upgrade.

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