REEMBOLSO UPGRADE
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BOA TARDE
No dia 4/10 solicitei o cancelamento de um Upgrade para o site de nome pulpitoonline.
Me enviaram um email confirmando o cancelamento e que iria receber o reembolso em até 7 dias e não aconteceu. Até hoje não recebi este reembolso.
Gostaria de saber o que está faltando para me reembolsarem visto que esta bem claro que vocês devolvem o dinheiro e eu fiz o upgrade e cancelei no mesmo dia.Espero uma resposta
Grato
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Hello,
WordPress.com only offers support in English, but I used Google Translate to help me understand your post:
good afternoon
On 4/10 requested the cancellation of an upgrade to the site pulpitoonline name.
Sent me an email confirming the cancellation and they would receive a refund within 7 days and did not happen. Until today I have not received this refund.
I wonder what is missing to repay seen me this course and you return the money and I did the upgrade and canceled the same day.Expect an answer
grateful
I do see in our records where your Premium upgrade was purchased, cancelled and refunded all on October 4th. We would expect you to see the refund on your credit card by this time.
As a first step, can you please contact your credit card company (for the card you used to purchase) and confirm with them they received the charge and not the refund? Since you paid with credit card this would all appear on the card’s statement.
In the meantime I will also be happy to contact our payment team to make sure there were no other errors on our side.
Please let me know what your bank or credit company says regarding the charge and refund.
Best,
-Alex G.
Happiness Engineer | WordPress.com
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Hi again!
I’ve heard back from Paypal, through whom the refund was processed. According to both their records and ours, the refund went through to your credit card without issue.
Have you been able to contact your credit card company?
Best,
-Alex G.
Happiness Engineer | WordPress.com
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