Refund

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  cakedesigncornwall · Member · Sep 15, 2014 at 8:57 pm

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  I need a refund as I have decided to use a professional to help with my site design. I have followed the help in the support section but haven’t yet received the email with the link! Help, I can’t even find a phone number to ring! I want to get this sorted

  The blog I need help with is: (visible only to logged in users)

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  honeysilvas · Member · Sep 15, 2014 at 11:15 pm

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  Hi,

  What exactly do you need a refund with?

  If you need a refund, you can get one directly through your dashboard, under Store > My Upgrades.

  https://en.forums.wordpress.com/topic/full-staff-support-will-return-september-24?replies=1

  Hope that helps!

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  cakedesigncornwall · Member · Sep 16, 2014 at 6:52 am

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  I’ve done that, 3 times now, I need a refund for my full premium business, I’ve only had it 12 hours and don’t want it anymore. I haven’t received any email with any link!

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  honeysilvas · Member · Sep 16, 2014 at 12:53 pm

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  Hi,

  Did you check your spam folder as well as your Social and Promotions tab if you use Gmail?

  Please also check if the email you have listed at
  https://dashboard.wordpress.com/wp-admin/users.php?page=grofiles-user-settings
  is the correct one.

  I will tag this for staff so they can look into it. Please be patient as you wait for a response. Thanks!

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  staff-blorbo · Staff · Sep 17, 2014 at 6:18 pm

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  It looks like we did send the refund. Depending on your credit card provider, it may take up to 10 days for you to see it on your statement.