Refund

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  richjewett · Member · Dec 15, 2014 at 11:09 pm

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  I have tried repeatedly to contact support with no response. Now I am trying to cancel my domain but when I get to the link to Cancel and Refund, it won’t respond. This is a mess. How do I get rid of my new domain?

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · Dec 15, 2014 at 11:58 pm

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  Hi there,

  I just took a look and I don’t see any domains associated with this account, only a premium theme. Is it possible that you purchased the domain in another account by any chance? Alternatively, were you looking to cancel your theme?

  Let me know!

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  richjewett · Member · Dec 16, 2014 at 12:08 am

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  I’m new at this, was using the wrong language. Yes, I spent $79 on the Opti theme, but did it in error, really should have done it in .org, not .com. My understanding is that I need to cancel what I bought and purchase the proper theme in .org. The problem is that when I get to the Cancel and Refund toggle, it won’t give me a way to enter anything or go any further.

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  amightywp · Member · Dec 16, 2014 at 12:12 am

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  That’s not a problem at all! Everyone was new at some point. :)

  I have gone ahead and cancelled that for you and issued you a refund for the $79. Depending on your bank and their refund policies, you should have the money back in your account in the next few days to few weeks.

  Let me know if there’s anything else that you need!

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  richjewett · Member · Dec 16, 2014 at 12:49 am

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  OK. Thanks!

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  amightywp · Member · Dec 16, 2014 at 2:55 pm

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  Not a problem at all! Hope you have a great week.