Refund

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  mariebryer4 · Member · Dec 16, 2021 at 11:22 pm

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  Hello, I tried to cancel my account and domain renewal and it showed that I had done so. However I just logged on today and saw that it was not cancelled and the refund was not issued. I know that now I am out of the refund period but I was certain I had cancelled on December 7th, but it is not showing that. Is there anyone that can help?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 17, 2021 at 4:48 am

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  Hi there,

  It looks like you cancelled your Personal Plan on the 7th, and we issued a refund of $48 for that. But you didn’t cancel the domain, just disabled auto-renewal.

  I’ve manually processed the refund for your domain now. You should receive the full refund in about 10 business days, depending on your bank’s processing times.