Refund

  • Unknown's avatar
    londongatewaynews · Member ·

    Hello,

    Yesterday I attempted to cancel my 14 day premium subscription and domain trial, so I could receive a full refund.

    I was told a confirmation email would be sent, but it never arrived. This morning, I have received a receipt.

    I have now tried again to cancel the subscription but have been told I will only be refunded £52 because i’ve had the domain for 13 days.

    So i’m a little unhappy because as I never received the emails, I have now been denied a full refund. I am yet to receive a confirmation email for cancelling this morning, too.

    Please can you assist?

    Many thanks,

    Matt

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pmciano · Member ·

    @lgtravelplan

    I’d be happy to cancel londongatewaytravelplan.com, your WordPress.com Premium Plan, and refund all associated charges.

    Before I proceed, there are a few points I need to cover.

    If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

    If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:

    http://en.support.wordpress.com/domains/domain-management/

    Once you confirm how you’d like to proceed, I will get started processing your transaction :-)

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