Refund

  • Unknown's avatar

    Hello, I was not expecting my plan to autorenew, much less one month before the expiration! I have canceled it but would like to request a refund.

    The blog I need help with is: (visible only to logged in users)

  • Hi there. Custom domains renew a month early to prevent it from expiring by accident. That’s probably what happened. I’ll tag this for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  • Unknown's avatar

    @likeokiesdo

    I’d be happy to cancel likeokiesdo.com, your WordPress.com Premium Plan, and refund the associated charge.

    Before I proceed, there are a few points I need to cover.

    If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

    If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:

    http://en.support.wordpress.com/domains/domain-management/

    Once you confirm how you’d like to proceed, I will get started processing your transaction.

  • Unknown's avatar

    Thanks for your quick response! Please cancel the domain since I don’t use it.

  • Unknown's avatar

    @likeokiesdo

    I’ve canceled your domain, WordPress.com Premium Plan, and refunded the associated charge. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding this transaction, let me know :-)

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