Refund!!!

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  ladynaught91 · Member · Feb 11, 2013 at 7:56 pm

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  Hi I need a refund because I was charged for a 10 GB upgrade that I don’t want or need. I was told the upgrade would process today, but it actually processed yesterday, so I didn’t get a chance to actually cancel the automatic upgrade. Thanks for the help!

  The account I’m referring to is http://brittanylthigpen.wordpress.com/.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 11, 2013 at 8:03 pm

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  WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  

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  ladynaught91 · Member · Feb 11, 2013 at 8:08 pm

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  I have tried this, but I see no where to request the refund!

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  ladynaught91 · Member · Feb 11, 2013 at 8:35 pm

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  Is there another way?

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  timethief · Member · Feb 11, 2013 at 8:40 pm

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  No. Are you logged in under the exact same username account that registered the blog and purchased the upgrade for it?

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  ladynaught91 · Member · Feb 11, 2013 at 8:44 pm

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  Yes, when I click on that link what am I supposed to see? I don’t see a cancel button, all I see is the status as active!

  Could it be possible that I’ve already pushed the cancel if I don’t see it?

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  timethief · Member · Feb 11, 2013 at 8:46 pm

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  I tagged this thread for Staff intervention. Please subscribe to it so you are notified when they respond.

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  ladynaught91 · Member · Feb 11, 2013 at 8:52 pm

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  Okay. Thank you. Do you know how long it will be until I hear back from them? I really need this refund soon.

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  timethief · Member · Feb 11, 2013 at 8:57 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds

  Note: The refund can take 1-2 weeks to post back to your account.

  The many bloggers who need Staff help and who posted threads before you did will be served first. Staff deals with the threads in order of the earliest date stamps and moves forward. We Volunteers don’t know how long that will take.

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  jenia · Member · Feb 12, 2013 at 8:30 am

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  @ladynaught91: I see that Sendhil replied to your other request and processed this refund, so I am closing this thread as a duplicate.