Refund

• 

  sarahvsquires · Member · May 19, 2015 at 6:26 pm

  • Copy link
  • Add topic to favorites

  I need a refund for my premium account. The payment is still processing, so I’m not sure if it can be cancelled. I am migrating hosts and didn’t establish the new one before my card was charged.
  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 19, 2015 at 6:31 pm

  • Copy link

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Notes:
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

• 

  sarahvsquires · Member · May 19, 2015 at 7:02 pm

  • Copy link

  Great, thank you!

• 

  timethief · Member · May 19, 2015 at 8:05 pm

  • Copy link

  You are welcome.

• 

  jeremeylduvall · Member · May 21, 2015 at 6:58 pm

  • Copy link

  Hi Sarah,

  Happy to help you with this refund. Do you want to keep the domain sarahsquires.com? If so, I’ll refund you a total of $81, which is $99 minus the cost of the domain. Then, we can help you use the domain elsewhere if you want.

  If we cancel the domain and issue a full refund, you will not be able to register the domain elsewhere for several months.

• 

  sarahvsquires · Member · May 22, 2015 at 6:44 pm

  • Copy link

  Hi Jeremey,
  Yes, I would like to keep the domain name. So just a refund for the hosting. So $81 dollar refund sounds great. Thank you so much!

• 

  jeremeylduvall · Member · May 22, 2015 at 8:33 pm

  • Copy link

  Done! I’ve refunded you a total of $81 and removed the Premium bundle from your account. You can see the domain still on your account here:

  https://sarahsquiresdotcom.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  If you would like to point the domain elsewhere, you can do that through changing the name servers as explained here:

  Change a Domain’s Name Servers

  Let me know if you need any help!

• 

  sarahvsquires · Member · May 22, 2015 at 8:46 pm

  • Copy link

  Great! Thanks so much!