Refund

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  huntcreativum · Member · May 21, 2015 at 2:50 pm

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  Okay so I received my refund today, but you only refunded one of them. You charged me 2x as much and it shows on my bank account. 348 is what you owe me. you still owe me $174

  So am I ever getting that money back????

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 21, 2015 at 3:03 pm

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  If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History

  View Your Billing History

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  alexjgustafson · Member · May 24, 2015 at 7:16 pm

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  Hi there,

  I’ve sent you an email so we can discuss your account in detail. Please reply there and we can work it out. :)

  If you don’t receive the email, please check your spam filters first, then let me know here.

  Best,

  -Alex G.

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  chaocx24 · Member · May 25, 2015 at 11:28 am

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  Hi Alex,

  I’ve accidentally forgotten to turn off auto renewal on my site and was charged $99 today. I have no intention of getting a premium account and how can I receive a refund?

  Thanks,
  Chao

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  alexjgustafson · Member · May 25, 2015 at 2:51 pm

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  Hi Chao,

  You successfully removed the Premium plan from your site. The $99 charge today was an authorization hold that I’ve now voided. Your bank will remove the authorization hold from your account, usually in 2 – 5 business days (each bank handles it differently.)

  You can expect no further charges. :)

  -Alex G.

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  chaocx24 · Member · May 25, 2015 at 4:19 pm

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  Thanks Alex!