Refund

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  kozmic5 · Member · Aug 9, 2015 at 8:43 pm

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  Hello

  $99.00 refunded in txn: [redacted]

  Can you please look into this refund as I have not yet received it. It is now past 7 days.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 9, 2015 at 8:46 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  re: billing issues click https://wpchrg.wordpress.com/

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  kozmic5 · Member · Aug 10, 2015 at 5:28 am

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  Thanks, I’ll wait a little longer :)

  I was online chatting with “deanroyal” in the support area and he adive 1-3 business days!

  deanroyal You will not receive an email notification of the cancellation. The transaction number is from PayPal’s payment services. Please keep an eye out for the credit to appear in your account within 1-3 business days.

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  kozmic5 · Member · Aug 13, 2015 at 8:31 pm

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  Hi there

  It’s now been 14 days since cancelling and notification of my refund – when will I be refunded?

  The details are:

  WordPress.comWordPress.com
  by Automattic, Inc

  Jul 31, 2015

  RECEIPT ID
  [redacted]

  PAYPAL REF
  [redacted]

  PAYMENT METHOD
  Credit Card
  Order Summary
  DESCRIPTION AMOUNT
  Total: $-99.00
  WordPress.com Premium(refund)
  kozmiccruises.wordpress.com
  $-99.

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  kozmic5 · Member · Aug 17, 2015 at 1:58 am

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  ANY UPDATE?

  I STILL HAVE NOT RECEIVED MY REFUND.

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  timethief · Member · Aug 17, 2015 at 1:59 am

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  Hi there,
  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kozmic5 · Member · Aug 17, 2015 at 2:03 am

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  thanks

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  supernovia · Staff · Aug 17, 2015 at 5:20 pm

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  This refund was processed quite a while ago. Can you have your credit card company look to see if they can find it? Let me know what you find out and we’ll go from there.

  Also, you’ll want to avoid including your transaction ID in a public forum, as that should be private information.

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  kozmic5 · Member · Aug 17, 2015 at 8:26 pm

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  Thanks. I will contact my bank.