Refund

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  flightpro1 · Member · Sep 28, 2015 at 1:49 pm

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  I have cancelled my wordpress upgrades before the 30-day period but still no refund… Who can I contact to check this information?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 28, 2015 at 11:11 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  flightpro1 · Member · Sep 30, 2015 at 12:47 am

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  I had read the article regarding refunds but when I cancelled the upgrade I didn’t see this option… But thanks for the help, I inserted the modlook tag, hopefully they’ll answer ASAP.

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  supernovia · Staff · Sep 30, 2015 at 6:15 am

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  Hi @flightpro1, all charges on this account have been refunded, and you’ll see them on your statement soon. Cheers!