refund

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  caninetailsontrails · Member · Dec 28, 2021 at 5:50 am

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  I purchased a business plan and domain transfer for $51 but found I can’t transfer my domain for 60 days . Can I get a refund for that purchase

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · Dec 28, 2021 at 8:45 am

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  Hi there,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

  Why was I charged?

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  caninetailsontrails · Member · Dec 28, 2021 at 5:22 pm

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  I ran a search on the transaction ID and it is not found in the system, but I can provide my PayPal confirmation showing the transaction ID, what the charges were for, that it came from wordpress and what account its associated with. When I purchased the business plan and domain transfer I did get an error message that the system was down or undergoing maintenance and to refresh my screen jn a few minutes. Maybe that has something to do with your system not showing the transaction but it was completes through my bank I dont know

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  supernovia · Staff · Dec 28, 2021 at 7:45 pm

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  Hey there

  and what account its associated with

  Are you able to log into that account? Or, can you send a link to the domain you tried to transfer? We just don’t see any purchases at all on this account, and we need more information to find the right one so we can get more info.

  Also, we’ll reach out re: the transaction ID.