refund

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  erikvelderman · Member · Oct 21, 2015 at 5:10 pm

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  I can’t seem to cancel the theme (Swell) I bought. In the My Upgrade screen there is no option to request a refund. Could somebody help me with that? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · Oct 21, 2015 at 5:19 pm

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  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  erikvelderman · Member · Oct 21, 2015 at 5:20 pm

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  Thanks!

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  timethief · Member · Oct 21, 2015 at 7:31 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Oct 21, 2015 at 7:32 pm

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  P.S. I see another username account https://en.forums.wordpress.com/profile/campmans that matches the blog URL http://campmans.wordpress.com/

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  erikvelderman · Member · Oct 21, 2015 at 7:41 pm

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  Oh wow, stupid mistake: I was logged in to the wrong account.

  Now I do see the ‘cancel and refund’ button, but when I click on it I get a mostly blank pop-up. It only shows the ‘cancel and refund’ titel. Any help on that?

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  supernovia · Staff · Oct 23, 2015 at 6:12 pm

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  Hi @erikvelderman, can you comment on this thread as the user who owns the upgrade? We can help troubleshoot from there.

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  campmans · Member · Oct 23, 2015 at 6:17 pm

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  Hi @supernova this is the account who owns the upgrade.

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  supernovia · Staff · Oct 23, 2015 at 8:37 pm

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  Thanks! I’ve removed the upgrade and refunded it for you. If you don’t see that on your statement within the next several days, let us know. Cheers!

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  lawrence411 · Member · Oct 30, 2015 at 1:09 pm

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  Trying to cancel the domain purchased but getting this message “You cannot cancel this domain because of invalid permissions or wrong timespan. Please contact support”

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  supernovia · Staff · Oct 30, 2015 at 5:23 pm

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  @lawrence411, I’ve contacted you via email. You may need to search your mail for “in:al wordpress” — please respond there as soon as possible.

  Also, I’m going to go ahead and close this thread, since the original post’s refund is taken care of. If anyone else needs help with a refund please chat with us:

  Contact