Refund

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  phyliciajimenez87 · Member · Dec 23, 2015 at 1:23 am

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  Hi,

  I bought two websites and noticed that I messed up on the name. I then requested a refund and have yet to be reimbursed. I was wondering how long this process takes because it said 48 hrs its been over a week. Thanks.

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  mgalbritton · Member · Dec 23, 2015 at 1:33 am

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  Hi there. Here is the information about refunds from the support docs: “You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.”

  Here is the whole support document for you to look at: https://en.support.wordpress.com/refunds/

  I hope this helps. Have a great evening.

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  phyliciajimenez87 · Member · Dec 23, 2015 at 1:38 am

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  Is there a number I can call because it has been 21 days now and I cancelled it within seconds of buying it?

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  mgalbritton · Member · Dec 23, 2015 at 1:45 am

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  Good evening. I am sorry to hear that it the refund is taking longer than expected. WordPress does not provide phone support. All support is handled through online communications. I will tag this post for a moderator to look at.

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  phyliciajimenez87 · Member · Dec 23, 2015 at 1:47 am

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  Thank you!

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  staff-ozmodiar · Staff · Dec 23, 2015 at 4:34 am

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  What are the domains in question? The WordPress.com site you are posting from does not have any upgrades associated with it. Could you have a second account?

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  phyliciajimenez87 · Member · Dec 23, 2015 at 4:36 am

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  I believe it is differentviewsamepew.com and samepewdifferentview.com. I may accidentally have two accounts. Could you check that for me.

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  phyliciajimenez87 · Member · Dec 23, 2015 at 4:40 am

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  Because I messed up on the URLs I do not recall exactly what they were.

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  shawnajroberts · Member · Dec 23, 2015 at 10:32 pm

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  Hello! The domain differentviewsamepew.com is not currently registered:

  https://who.is/whois/differentviewsamepew.com

  However the domain samepewdifferentview.com is registered through us. I’ve sent an email to the address on file for that account to follow up about this. Please email me there.

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  phyliciajimenez87 · Member · Dec 27, 2015 at 6:37 am

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  Shawna,

  I don’t know what is happening. I haven’t received the email. Is there a way I can look up my past domains? I can even provide proof where it was taken out of my account twice. I don’t know what else to do. The email address for that domain should have been (email visible only to moderators and staff). The only other email address that could’ve been associated with it is (email visible only to moderators and staff). Please help.

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  supernovia · Staff · Jan 13, 2016 at 6:00 pm

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  Hi! I can see you received the email, responded, and resolved the issue, so I’ll go ahead and close this out. Cheers!