Refund

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  phyliciajimenez87 · Member · Dec 23, 2015 at 1:27 am

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  Hi,

  I bought two websites and noticed that I messed up on the name. I then requested a refund and have yet to be reimbursed. I was wondering how long this process takes because it said 48 hrs its been over a week. Thanks.

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  timethief · Member · Dec 23, 2015 at 4:15 am

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  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Dec 23, 2015 at 4:35 am

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  Hello. Please see my response here:

  https://en.forums.wordpress.com/topic/refund-1446