refund
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I purchased a premium theme from another provider. After purchasing the package I did from wordpress.com, my purchased theme can not be uploaded. I am a little confused on how I purchased a package and can not use my custom theme. I would like a full refund please.
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WordPress.com and WordPress.org are separate and different. You are confusing wordpress.com hosted blogs and wordpress.org installs on paid hosting.
The only themes we can use here at wordpress.COM on wordpress.COM hosted blogs are found at https://wordpress.com/themes/
You cannot install any custom theme or any third party theme into any wordpress.COM hosted blog and there is no upgrade that changes that. There is no FTP access and no blogger installed plugin capability on any free hosted WordPress.COM blogs and there is no upgrade you can purchase here that changes that reality.
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/plugins/The only themes we can use on WordPress.com hosted blogs are licensed and adapted to run on our multiuser software the themes are found here http://wordpress.com/themes/ and in your dashboard at > Appearance > Themes
See: http://en.support.wordpress.com/themes/adding-new-themes/WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you want to set up your own WordPress.ORG install and move your content and domain this guide will explain how to move your WordPress.com site to another hosting platform: Moving to a Self-Hosted WordPress Site https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
I purchased a package
If you purchased a bundle of upgrades from wordpress.COM and want a refund please read on.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel an upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you purchased your domain through wordpress.COM know that canceling it provides no guarantee that you will be able to register it again. Therefore, what’s best is to keep the domain URL so you can use it on another site. That is why I am tagging this thread with modlook for a Staff follow-up. Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi @oj2508,
You can safely cancel and refund mapping here:
https://wordpress.com/my-upgradesOr if you’d like, we may be able to help you find a similar theme here. Which theme did you buy?
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