Refund
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Hi
I upgrade my wife’s account thinking we could set it up for Google analytics but that doesn’t appear to be the case. please refund the £68. Please ensure that you don’t get rid of the custom domain as we had already paid for this before. Just take the account back to how it was yesterday before I did this upgrade. You should contact me on my email (email visible only to moderators and staff).
Luke Harrison
For Melissa Harrison
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
It looks like you were able to cancel this yourself. I can confirm that the refund has been issued and should appear on your bank statement within a few days.
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