Refund

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  excelsiork · Member · Jan 14, 2016 at 3:09 pm

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  Hi there, I purchased an upgrade a few days ago, the premium one, and then decided to see what additional benefits the Business upgrade could offer, so i did that too. After realising that neither upgrades were suitable for me, i decided to cancel them. however i have only been refunded the £167 upgrade charge from premium to Business, and have not received a refund for the original sum of £85. Could you please authorise a refund as soon as possible please?
  Thanks

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  micawbr · Member · Jan 20, 2016 at 1:29 am

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  Hi,
  Go to your Manage Purchases page, look for the upgrade you wish to cancel, and click “Cancel and Refund”. More info is available on the support page:
  https://en.support.wordpress.com/refunds/#how-do-i-request-a-refund

  If that doesn’t work, add “modlook” to the tags section of this forum thread to let a staff member know you need assistance.