Refund

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  jimbomags · Member · Jan 30, 2016 at 8:36 pm

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  Hi, on the 29th of Jan I upgraded to your premium service and then a few minutes later I decided to upgrade to business instead. Unfortunately after I looked at the service in more depth I realised it wasn’t what I wanted. I then requested a refund but I have only received £167 (the difference between premium and business) and not the full £250. Can I have the remaining £85 please?

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  staff-ozmodiar · Staff · Jan 30, 2016 at 10:58 pm

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  And my apologies, that shouldn’t have happened.

  Please let me know if there is anything else I can do for you.

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  jimbomags · Member · Jan 30, 2016 at 11:00 pm

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  Thank you for your help, and your speedy reply.

  Regards

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  staff-ozmodiar · Staff · Jan 31, 2016 at 11:39 pm

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  No problem.

  Happy to help get it sorted out.