Refund

  • Unknown's avatar
    lifechangingproductsblog · Member ·

    I want to get a refund for my premium plan purchase, I do not see the option of it under my billing so can a staff member please do this for me.

    My site is still listed as Free Plan, but I have made a purchase already for Premium Plan which has the domain of http://lifechangingproductsreview.com/.

    Refund me please, no excuses, I want a refund asap.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    After you make a purchase you are required to actually do the domain mapping set up.

    We need details such as:

    1. The username account that purchased the upgrade.
    2. The underlying .wordpress.com blog the upgrade was purchased for.
    3. Any domain URL that is involved in the transaction.
    4. The date the upgrade was purchased.

    If you purchased a domain URL through waordpress.com and kept it to use it on another site then, of course, there will be no refund for that portion of the upgrade.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads.

    How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    lifechangingproductsblog · Member ·

    Thank you timethief for your advice.

    Unfortunately I cannot claim a refund using your steps because it does not show up in my billing, even though I have paid for a premium plan, it shows I have no done any upgrades, therefore I have no option to claim a refund.

    In my situation, how will I obtain a refund?

  • Unknown's avatar
    timethief · Member ·

    Subscribe to this thread so you are notified when Staff respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

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