Refund
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Still have not got my refund from premium purchase it has been well over 10 days
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
If you purchased a domain URL through waordpress.com and kept it to use it on another site then, of course, there will be no refund for that portion of the upgrade.
Perhaps it will take a couple more days until you receive it. You can then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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oops! I made a typing error above. I meant to type If you purchased a domain URL through wordpress.com and kept it to use it on another site then, of course, there will be no refund for that portion of the upgrade.
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Refund according to word press billing page was sent on Jan 30 i cancelled my premium purchase the day after i purchased it it has been well over 2 weeks refund has not posted to my account
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Hey there!
Have you still not received your refund? If not, I will report this internally and see if we can figure out the issue.
Let me know if you have any questions.
Thanks!
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Hi there,
I checked internally and the refund was processed through PayPal on Jan 31, 2016 for $99.00. Once it has been issued through PayPal, we don’t have any way of tracing it, so I would recommend contacting your bank to confirm that the refund isn’t reflected on your statement yet.
Let me know if you have any questions.
Thanks!
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The payment never went to my account if it was sent through PayPal please send me tracking code or have PayPal do a deposit verification my refund has not been generated to my account as a charge back or a credit
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And every transaction I have ever sent through PayPal has had a tracking code with the payment just FYI but this payment was processed from my Mastercard and if you sent it via PayPal as a refund you need to verify PayPal credited to the right account that’s why they have an 800 number
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Hi there,
We’re going to get in contact with a representative at PayPal to verify that the refund did indeed process correctly. I will keep you updated on any news that I receive. Thank you!
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Hi there,
We have refunded the charge and can confirm that it was sent from our payment processor, PayPal, to your account. We don’t have visibility into what happened from there. If you’re certain that it did not get back to your account, you can contact PayPal and provide card information on the charge, and they can confirm whether or not it was refunded. Here is PayPal’s contact info:
PayPal
1-888-221-1161
1-402-935-2050 (if calling from outside the U.S.)You can find additional ways to contact PayPal here:
https://www.paypal.com/us/contactusLet me know if you have any questions. Thanks!
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