refund

• 

  justdid20 · Member · Sep 19, 2021 at 12:29 pm

  • Copy link
  • Add topic to favorites

  I cant access anything on your site, its been 2 weeks you took $48 from my account 9-7 (my account says ‘wordpress 5a5sa 7372’

  I don’t have a site with WordPress.com yet

• 

  staartmees · Member · Sep 19, 2021 at 1:13 pm

  • Copy link

  Your account justdid20 is only 16 hours old, so it certainly isn’t connected to the purchase made 2 weeks ago.
  To track down what that purchase is about and to which account it is connected, go to https://wpchrg.wordpress.com/.

• 

  aisajib · Member · Sep 20, 2021 at 4:44 am

  • Copy link

  Hi there!

  As staartmees mentioned above, you don’t have any purchases on this account, so you have used a different WordPress.com account to pay for the subscriptions. Please log in to that account and follow the instructions here to cancel the subscription: https://wordpress.com/support/manage-purchases/#cancel-a-purchase

  You can also go to https://wordpress.com/help/contact after logging in to the correct account to contact us directly (via email) for help with canceling the purchase and getting a refund.

  If you’re having trouble logging in to the correct account, please locate the transaction ID on your credit card statement and send that to us using the account recovery form here: https://wordpress.com/support/account-recovery/#account-recovery-form (Do not post the transaction ID on this forum.)

  We’ll then get back to you via email with help to get you back into the correct account.