refund

  • Unknown's avatar
    tracilshon · Member ·

    I already cancelled my mapping for a refund and nothing is happening. How do I do this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    Please post the relevant details below.

    1. What is the URL of the domain?
    2. What is the underlying .wordpress.com URL?
    3. Which username account registered the underlying .wordpress.com URL and purchased the upgrade?
    4. When was the upgrade purchase made?
    5. When was the refund requested?

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • staff-doublebassd · Staff ·

    Hey there,

    Sorry for the inconvenience. The charge was not refunded when you canceled mapping.

    I have canceled your subscription for your mapping subscription and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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