Refund

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  kellymcdaid · Member · Mar 25, 2016 at 5:01 pm

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  Hi there. I am
  Due a refund after cancelling my domain, however I’ve not received this. Please could you get in contact on (email visible only to moderators and staff)
  ASAP? Thankyou.

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  timethief · Member · Mar 25, 2016 at 5:05 pm

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  Hi there

  1. What is the domain URL?
  2. What is the underlying.wordpress.COM URL?
  3. Exactly which username account registered the underlying.wordpress.COM URL and purchased the upgrade?
  4. When was the upgrade cancelation and refund request made?

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 25, 2016 at 5:05 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: If you purchased a domain URL through wordpress.com and wish to keep it to use it on another site then, of course, there will be no refund for that portion of the upgrade.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades