Refund

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  onlyshooterleft · Member · May 24, 2016 at 5:17 am

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  I need to speak with someone is regards to my previously canceled upgrade and domain and refund.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 24, 2016 at 12:27 pm

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  Good Morning – I can help you get in contact with a staff member. I have tagged this thread ‘modlook’ for you, this will notify them you are in need of their help. Please subscribe to the thread as they will contact you here. It may take a day or so to hear back.

  While we wait for staff assistance, can you please post more details about your question?

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  onlyshooterleft · Member · May 24, 2016 at 4:34 pm

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  I purchased the premium upgrade on the 22nd of May and canceled it on the 23rd, within 24 hours. I am only getting back a portion, yet I read that I had 48 hours before the domain charge would be taken out of the premium cost. Why am I only getting a portion when I was within the time frame to receive my full refund ? Thanks

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  staff-doublebassd · Staff · May 25, 2016 at 2:10 am

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  Hi there,

  Yes, I see that only $73 of the $26 was refunded to you. That was an error in our system – we apologize for that.

  I went ahead and refunded the remaining purchase back to you.

  Let me know if you have any questions. Thanks!

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  onlyshooterleft · Member · May 25, 2016 at 10:53 am

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  Thank you ! I will keep an eye out for the remainder. I appreciate your help.

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  staff-doublebassd · Staff · May 25, 2016 at 3:37 pm

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  You’re welcome!