Refund

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  zipdogadventures · Member · May 31, 2016 at 1:10 am

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  We purchased an upgrade to Premium yesterday (5/29/2016) for $99. Unfortunately we were not able to use it (we were trying to migrate a friend’s website that was using a premium theme which was not obvious at first and required a significant fee) and we requested a refund today (5/30/2016). The refunded amount was only $86 though. Why? Can you please refund the full amount of $99 to the card? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 31, 2016 at 1:24 am

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  Hi @zipdogadventures – I have tagged this thread ‘modlook’ to ask staff for assistance in sorting out your refund. Please subscribe to the thread as they will contact you here.

  It can take up to 7+ days for a refund to be posted back into your account. More information on refunds at WordPress.com can be found here: https://en.support.wordpress.com/refunds/

  Your full billing history is found at http://wordpress.com/me/billing/

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  rachelsquirrel · Member · May 31, 2016 at 11:43 am

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  Hi there,

  I’ve just refunded the remaining $13 for you. It looks like it was originally retained as payment for domain mapping. But I can see that’s been cancelled too so a full refund is on the way! Let me know if there’s anything else we can do for you.