Refund

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  fiorelawsd · Member · Jun 2, 2016 at 9:52 pm

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  Hi, I purchased a WordPress pro account for $99, realized it’s a little above my head, and cancelled it and requested a refund. I was only refunded $86 of the $99. I just wanted to know why that was. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 2, 2016 at 10:09 pm

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  Did you retain the domain URL for use on another site?

  There are time limitations for requesting and receiving refunds.
  https://en.support.wordpress.com/refunds/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  timethief · Member · Jun 2, 2016 at 10:10 pm

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  Note: I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  fiorelawsd · Member · Jun 2, 2016 at 10:29 pm

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  Thanks for the response timethief. No, I already had a domain name that I pay for through a separate webhost. I mapped it to the WordPress site, but there is no charge for that since I purchased WordPress pro.

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  timethief · Member · Jun 2, 2016 at 10:32 pm

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  Okay then. Please be patient while waiting for a Staff response.

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  chrisrudzki · Member · Jun 2, 2016 at 10:36 pm

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  Alright, since you don’t need domain mapping, I’ve went ahead and refunded the other $13. Should be on your statement within a couple days!

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  fiorelawsd · Member · Jun 2, 2016 at 10:52 pm

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  Thank you both! Although I’m not going to be using WordPress, I was very satisfied with the customer experience.

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  timethief · Member · Jun 2, 2016 at 10:58 pm

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  WordPress.COM Support Staff rock! :)